SPEECHLOG 360 CX - CUSTOMER EXPERIENCE
A single, unified customer experience management system gives your business the ability to understand and improve your customers' experience across the entire customer journey. Globitel’s comprehensive SpeechLog Suite enables you to create the consistency your customers demand from your business from contact centers, to social media, to retail shops, to the back office for a customer experience that stands apart from all others.
WORKFORCE MANAGEMENT
Globitel’s Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents’ activities. The software provides a unified solution designed to specifically help organizations monitor agent performance.
ROAMING SOLUTIONS
Analytics is easily the most valuable ammo for any industry wanting to cut through the market with services people didn’t even know they need. Our Roaming Analytics solutions offer that ammo on a silver platter, while our Roaming Intelligence suite gives roamers special treatment and a smoother travel experience; a surefire way to set you apart from the competition.
MOBILITY - VAS SOLUTIONS
Mobility is an integral part of mobile users’ daily lives. Therefore, it is imperative to enhance the users’ mobile experience provided by telecom operators. Doing so will enable one to maintain a competitive advantage in this dynamic market, and our Mobility solutions are designed based on this understanding. They are set to enhance the user's experience while also increasing subscriber loyalty and satisfaction.
With SpeechLog Quality, we were able to gather insights regarding the performance of our agents, as well as problem areas that were addressed and corrected. The subsequent rise in morale and productivity, led to a better service being provided for our clients.
With Globitel Workforce Management and SpeechLog Quality, we reduced the time dedicated to manage the workforce by almost half. Not only did we find it easier to create schedules for agents, we reduced the probability of idle agents as well.
It has always been our goal to regularly provide value-added services to our customers; the launch of the “Missed Call Notification” through Globitel is an ideal illustration of our goals.
Globitel’s PMP is a powerful and crucial asset in our customer care department’s operations. It helped us in monitoring and keeping our agents’ quality of outcome perfectly toned. It saved our time and efforts in monitoring quality, and reduced operational expenses. It is simple, easy to use and function-rich.
Globitel has again proven to be a leader in the development of quality telecom solutions. Their solutions start with an innovative idea that is revolutionized by an unmatched execution.
Globitel’s roaming solutions have become the industry standard in the region as they help optimize roaming services and increase revenue whilst being totally adaptable to any operator’s environment.
For RJ, the partnership with Globitel was very useful it enabled us to track and follow-up on customers’ calls and handle all of their issues using SpeechLog, which reflects a positive image and added value to RJ customer care.
The reason we chose Globitel is that their roaming modules were developed with an eye for flexibility and scalability to meet the demands of any network.
Latest News Releases
Globitel KSA Announces Addition of Three New ISO Certifications
Riyadh – Saudi Arabia, 2024 – Globitel KSA, a leading provider of telecom and customer experience solutions, is proud to announce the addition of three new ISO certifications to its profile. The company has achieved the ISO 45001, ISO 22301, …Read More »Join the Innovation Journey: Globitel Set to Amaze with CX Innovations and AI Solutions at Leap 2024!
Riyadh, Saudi Arabia – 26 Feb 2024. Globitel is excited to announce its participation in Leap 2024, the world’s most attended tech event, scheduled to take place from 4 to 7 March in Riyadh, Saudi Arabia. As one of the …Read More »Globitel to participate in 2024 Mobile World Congress in Barcelona
During its 16th participation in MWC Barcelona, Globitel will put a spotlight on its game-changing AI-powered customer experience solutions. SpeechLog 360°, a WFO suite, and revamped VAS, Roaming and Network solutions Amman, Jordan – January 29, 2024 – Globitel, an …Read More »Globitel to Showcase its Industry-leading Customer Experience Products at CX World Forum in Riyadh
Globitel Will Share Its Customer Experience Solutions and Innovations in Managing the Customer Journey Riyadh, KSA – January 15, 2024 – Globitel, a leading provider of telecom and contact center solutions, is once again building on its commitment to innovation …Read More »Globitel to Showcase Telecom and Tech Innovation at M360 MENA in Riyadh
Globitel Will Share Its Operator Solutions and Innovations in Transformational Mobile Services Riyadh, KSA – November 30, 2023 – Globitel, a provider of telecom and customer experience solutions, is proud to announce its participation in the upcoming Mobile 360 exhibition, …Read More »